Frequently Asked Questions
If you are looking for help on “How to start your Family Tree” + any other related questions on genealogy please go to the Learning Centre
If there is no answer to any of your questions please email us here and we will add them.
General Help Questions
- How much does it cost to join Ancestry24 + what do I get for that?
- I am new to genealogy where do I start?
- Where do I find a list of your databases?
- I cannot find anything on my family – now what?
- How do I become a volunteer?
- How do I find a private researcher to do my family tree for me?
- How does my Company become a partner with Ancestry24?
- How do I upload photographs or documents to Ancestry24?
- Me or one of my family members are adopted – how can I get their adoption papers?
Technical Help Questions
- How do I use the Family Tree Builder?
- Family Tree Supported Browsers
- How do I enable JavaScript in my browser?
- How do I enable cookies?
- I cannot in log – now what?
- How do I change my password?
- How do I create a blog?
- How do I change my avatar (profile picture)
- I don’t want to pay by Credit Card, are there any other payment methods?
- Where has my Family Tree gone?